- PROTOTYPES SHOWN DESIGNED BY VIKTORIA NEVIDOMSKA
Heuristics evaluation as opening move. I started with a Nielsen-style heuristics audit across Blakely's home, product, cart and checkout pages.
I've then ran research into the problems that VTO solves, and how it reduces the return rates in ecommrce stores. Summarising problems with existing VTO solutions that we can fix.
Further research helped me identify even more things people complain about with VTO, it turns out 60% of customers want to see VTO on a website but only 8-10% will actually use it. I've passed this information onto the design team so that they can decide how to solve these pain points.
Further research into data concerns people have when it comes to VTO revealed that throughout different academic writings and online forums people mention concerns over VTO a lot, the graph below shows the severity and likleyhood of the different concerns people have with VTO.
As a request from one of my teammates I've ran research into VTO competitors and VTO dedicated apps, which revealed how they implement it and what UX elements they use. Since VTO takes a while to generate a profile, the main element across all of them were animations and placeholders so the user always gets feedback.
After I got access to the final prototypes I've ran User Tests via Useberry which revealed some insights into different issues that the current prototype has.
After communicating the issues I've found with the team we were able to quickly fix those and produce a solid prototype for a Blakley VTO implementation.